Everything You Need to Know

Rustic Flooring Inc. has been serving the Chicago area for over 20 years. Since opening our doors, we've built a strong reputation for quality workmanship, competitive pricing, and excellent customer service. Our experience spans hundreds of residential and commercial projects throughout the region.

Yes, absolutely! Rustic Flooring Inc. is fully licensed and carries comprehensive liability insurance and workers' compensation coverage. This protects both our team and your property during every project. We're happy to provide proof of insurance and licensing documentation upon request.

We proudly serve Chicago and the surrounding areas. Our service area includes the city of Chicago and nearby suburbs. If you're unsure whether we service your location, please give us a call or submit a quote request, and we'll let you know right away.

Yes! We handle both residential and commercial projects. Our residential services range from single rooms to whole-home renovations. For commercial clients, we work on offices, retail spaces, restaurants, multi-unit buildings, and more. We have strong working relationships with many of Chicago's best general contractors.

Yes! We offer completely free, no-obligation consultations and written estimates. We'll visit your location, take measurements, discuss your preferences and budget, assess any special requirements, and provide a detailed quote. There's no pressure to commit, and we're happy to answer any questions you have about the project or our pricing.

Costs vary significantly based on material choice, room size, subfloor condition, and project complexity. Generally, laminate starts at the lower end, engineered hardwood is mid-range, and solid hardwood is premium. Installation costs depend on the complexity of the layout, preparation needs, and finishing requirements. We provide transparent, itemized quotes so you know exactly what you're paying for, with no hidden fees.

Our comprehensive quotes typically include: materials (flooring, underlayment, adhesives), labor for installation, removal and disposal of old flooring (if applicable), subfloor preparation and minor repairs, finishing and sealing (for hardwood), trim and transition pieces, cleanup, and project management. We itemize everything clearly so you understand exactly what you're paying for.

We accept multiple payment methods including cash, check, and major credit cards. For information about financing options, please contact us directly and we can discuss what payment plans or financing partners might be available for your project. We want to make quality flooring accessible and will work with you to find a solution that fits your budget.

No hidden fees, ever. We believe in transparent pricing. Our written estimates include all anticipated costs. If we discover unexpected issues during the project (like significant subfloor damage), we'll discuss them with you immediately and get your approval before proceeding with any additional work. You'll never receive surprise charges on your final bill.

We stand behind our workmanship with a comprehensive warranty on all installations. Our warranty covers installation defects, adhesion issues, and finishing problems that result from our work. The specific warranty terms vary by project type and materials used. Material warranties are provided separately by manufacturers. If any issues arise from our workmanship, we'll return to address them promptly at no additional charge.

Proper maintenance extends the life and beauty of your floors. General tips: sweep or vacuum regularly to remove dirt and grit, clean spills immediately, use floor mats at entrances, avoid excessive water, use furniture pads to prevent scratches, and maintain consistent humidity levels (40-60%). We provide detailed care instructions specific to your flooring type and finish after installation. For hardwood, periodic professional maintenance like recoating can keep floors looking new for decades.

With proper care, wood floors last for decades: Solid Hardwood - 100+ years with periodic refinishing (can be refinished 5-10 times). Engineered Hardwood - 30-50 years, can be refinished 1-3 times depending on wear layer thickness. Laminate - 15-25 years with proper care. Luxury Vinyl - 15-20 years. Quality installation and regular maintenance are key to maximizing lifespan. Many historic homes still have their original hardwood floors!

Use cleaners specifically designed for your floor type. For hardwood, use a pH-neutral wood floor cleaner - never use vinegar, steam mops, or excessive water. For laminate and vinyl, use appropriate laminate/vinyl cleaners. Avoid oil soaps (they leave residue), wax-based products (they build up), and abrasive cleaners (they scratch). We recommend specific product brands during your final walkthrough based on your flooring and finish type.

Yes! We're here for the life of your floors. We offer periodic maintenance services including screen and recoat (refresh the finish without full sanding), deep cleaning, scratch and dent repair, and full refinishing when needed years down the road. Many of our clients become repeat customers for maintenance and future projects. We're always just a phone call away if you need advice or service.