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Privacy Policy

How Rustic Flooring Inc. collects, uses, and protects your personal information.

Last Updated: October 31, 2025

Introduction

At Rustic Flooring Inc., we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our website or services.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

  • Submit a quote request or contact form
  • Call or email us with inquiries
  • Schedule a consultation
  • Enter into a service agreement with us
  • Subscribe to our newsletter or updates

This information may include: name, email address, phone number, mailing address, project details, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

  • IP address and location data
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Device identifiers

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings, though disabling them may affect website functionality.

How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve our services
  • To respond to your inquiries and fulfill your requests
  • To provide quotes and consultations
  • To schedule and manage flooring projects
  • To process payments and maintain billing records
  • To send you updates, promotional materials, and service information
  • To improve our website and customer experience
  • To analyze website usage and trends
  • To prevent fraud and ensure security
  • To comply with legal obligations
  • To resolve disputes and enforce agreements

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you (such as payment processors, email service providers, or analytics providers). These providers are contractually obligated to keep your information confidential.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Secure servers and databases with restricted access
  • Regular security assessments and updates
  • Employee training on data protection
  • Access controls and authentication procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

You have certain rights regarding your personal information:

Access and Review

You have the right to request access to the personal information we hold about you.

Correction

You can request that we correct or update any inaccurate or incomplete information.

Deletion

You can request deletion of your personal information, subject to certain exceptions (such as legal obligations to retain records).

Opt-Out

You can opt out of receiving promotional emails by clicking the unsubscribe link in our emails or contacting us directly. Note that you may still receive transactional emails related to your service requests.

Cookie Management

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

To exercise any of these rights, please contact us using the information provided at the end of this policy.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it. Factors affecting retention periods include:

  • The nature of our relationship and services provided
  • Legal and regulatory requirements
  • Potential legal claims or disputes
  • Business operational needs

Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Rustic Flooring Inc. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will promptly delete such information from our systems.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Post the revised policy on our website
  • Notify you of significant changes via email or prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Rustic Flooring Inc.

Address

Northfield, IL

Business Hours

Mon-Sun: 8am-5pm

We will respond to your inquiry within a reasonable timeframe, typically within 30 days.

Your Consent

By using our website and services, you consent to this Privacy Policy and our collection, use, and disclosure of your information as described herein. If you do not agree with this policy, please discontinue use of our website and services.

We Value Your Privacy

Your trust is important to us. We are committed to protecting your personal information and maintaining transparency in our data practices.

Get in Touch

Have questions about our privacy practices? We're here to help.